Unit Information

Cloud Services Section department  is here to help you with:

  • Providing services related to USM email  primarily technical issues ,advice and support to USM staffs and students.
  • Creating and managing mailboxes for new staffs which consists of permanent staff, contract staff and part-time staff from all USM campuses.
  • Creating department mailboxes according to requirements from users.
  • Ensuring email services is up and running.
  • Creating mailboxes for undergraduate and postgraduate students accross all USM campuses.
  • Entertaining queries or problems related to email for all of USM campuses.


  • Creation of :
    • Staff email mailboxes.
    • Department and Event mailboxes.
    • Mailing list.

  • Advice on Microsoft Outlook 2013 / 2016 (Client).

  • Email mailbox provisioning for student.

  • On cloud - Office 365 :
    • OneDrive.
    • SharePoint online.
    • Power BI.
    • Office Online.
    • Yammer.

Sharepoint Purpose in USM

  • Official document storage for the university.

  • One stop access to a source in USM. (restricted access to members only)

  • Access to a document through an identified user.

  • Ability to update a document online and centralized. (chat feature)

  • User can manage sites and create subsites and control the features.